Refund policy

Returns and Refunds

All sales are final. We do not accept returns or exchanges for change of mind, incorrect product selection, or other customer preference reasons.

If you receive an incorrect, defective, or damaged item, please contact us at info@imgjapangroup.com within 7 days of delivery. Please include your order number and, where applicable, photographs showing the problem so that we can evaluate the issue.

If a return is required and approved, we will provide instructions on how and where to return the item. Items returned without prior authorization will not be accepted.

For returns resulting from an incorrect, defective, or damaged item, Big Search Osaka will provide instructions regarding the applicable return shipping arrangements.

Returned products must be in the same condition in which they were received, unless the nature of the defect or damage makes this impossible.

Non-Returnable Items

We do not accept returns of perishable goods, including food products; personal care or beauty products; contact lenses; custom or special-order products; hazardous materials; flammable liquids or gases; or sale items, except where an item is incorrect, defective, or damaged upon receipt.

Custom and special-order products are non-returnable and non-refundable except where required by applicable law or where the product received is incorrect, defective, or damaged.

Order Cancellations

Once an order has been accepted and processing has begun, it cannot normally be cancelled. Please contact us as soon as possible if you believe you have made an error with your order.

Refunds

If a refund is approved, we will notify you after we have reviewed the issue and, where applicable, received and inspected the returned item.

Approved refunds will be issued to the original payment method. Please allow up to 14 business days for the refund to be processed. Your bank or credit card provider may require additional time before the refund appears on your account.

If more than 30 business days have passed since we confirmed that your refund was approved, please contact us at info@imgjapangroup.com.

For any questions regarding returns or refunds, please contact info@imgjapangroup.com.